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Description
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Care Instructions & Materials
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FAQ
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Shipping & Returns
Description
These thin BioThane Adjustable Snap Collars are made with your pup in mind. From the scent-proof material that keeps it from clinging to odours, to the variety of vibrant fun colours that will help your pup stand out, these collars can stand up to whatever your pup encounters.
Care Instructions & Materials
Materials
Made from BioThane, a high-performance, durable, and waterproof material.
Care Instructions
Cleaning & Maintenance
Daily Clean: Simply wipe with a damp cloth to remove surface dirt.
Deep Clean: For heavy mud or salt, wash in warm soapy water (dish soap works best) and dry with a towel.
Chemical Exposure: If exposed to harsh chemicals or salt water, rinse thoroughly with fresh water to preserve hardware longevity.
No Hardware Lubrication Needed: The snap hook is designed for outdoor use; if it sticks, a quick rinse usually clears any grit.
FAQ
Is BioThane chew-proof?
Although very durable, BioThane collars are not necessarily chew-proof, so we recommend discouraging biting or chewing.
How do I clean my pup's collar after a muddy walk?
Cleaning is easy. Simply wipe mud and debris away with warm, soapy water, and dry.
Why is stitching used instead of rivets?
The industrial-strength stitching used in these collars are better than rivets, which are known to pop under tension. That means these collars can withstand even excited pups, pulling on their leash.
Shipping & Returns
Return My Order:
At NHV Natural Pet Products, we are confident that you will be satisfied with our high-quality herbal supplements. As our products are natural herbal remedies, they take time to make a difference in your pet’s health. Herbal supplements are meant to support and help the body function better, and being pure plant extracts, they need time to make a difference. Please note that supplements are not intended to treat disease or ailments and are meant to support the body.
We will happily credit your account for any sealed items. Please note that opened/ used items are not eligible for a refund.
NOTE: International orders, outside of USA and Canada, are not covered in the return policy and are therefore nonreturnable and nonrefundable.
Details of refund for sealed items:
- The full purchase price (minus shipping costs and 15% restocking) when your product arrives at our warehouse.
- We do not issue refunds for products that are not returned or products returned after 60 days from the purchase date.
- Shipping charges are also non-refundable. Please note that we offer free shipping on orders over $100; if a product is being returned, this does not apply and a $14.99 shipping fee will be deducted.
- Any requests for refund/replacement of damaged, defective or incorrect product must be reported within 24 hours of receipt of the product and supported with a photo of the damaged or incorrect product as well as shipping box or refund/replacement will not be issued.
All returns require an authorization number for processing. For the authorization number email: returns@nhvnaturalpetproducts.com
For a full refund (excluding shipping and restocking fees), please complete the following within 60 days of the date of purchase.
- Obtain your authorization number and note this number on your invoice and on the outside of the shipping box.
- Return the product within 14 days of the issuance of your Return Authorization number.
- Mail all sealed products with a copy of the invoice.
FOR USA Returns
Please return to: 6991 South 400 West, Midvale, UT 84047-1012
ADDRESS CANADIAN RETURNS TO:
Attention Returns, NHV Natural Pet Products, 1574 W 6th Ave, Vancouver, BC V6J 1R2
ALL SALES, INCLUDING BLACK FRIDAY AND CYBER MONDAY SALES ARE FINAL AND NOT ELIGIBLE FOR RETURN
