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Description
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Care Instructions & Materials
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FAQ
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Shipping & Returns
Description
These thin BioThane Adjustable Snap Collars are made with your pup in mind. From the scent-proof material that keeps it from clinging to odours, to the variety of vibrant fun colours that will help your pup stand out, these collars can stand up to whatever your pup encounters.
Care Instructions & Materials
Materials
Made from BioThane, a high-performance, durable, and waterproof material.
Care Instructions
Cleaning & Maintenance
Daily Clean: Simply wipe with a damp cloth to remove surface dirt.
Deep Clean: For heavy mud or salt, wash in warm soapy water (dish soap works best) and dry with a towel.
Chemical Exposure: If exposed to harsh chemicals or salt water, rinse thoroughly with fresh water to preserve hardware longevity.
No Hardware Lubrication Needed: The snap hook is designed for outdoor use; if it sticks, a quick rinse usually clears any grit.
FAQ
Is BioThane chew-proof?
Although very durable, BioThane collars are not necessarily chew-proof, so we recommend discouraging biting or chewing.
How do I clean my pup's collar after a muddy walk?
Cleaning is easy. Simply wipe mud and debris away with warm, soapy water, and dry.
Why is stitching used instead of rivets?
The industrial-strength stitching used in these collars are better than rivets, which are known to pop under tension. That means these collars can withstand even excited pups, pulling on their leash.
Shipping & Returns
All apparel and accessories sold in our Vancouver Boutique and on our website are curated with love. We carefully select brands that value natural materials, quality craftsmanship, and attention to detail. Because of that, we are confident that you will be satisfied with the quality of everything we carry.
However, if something is not exactly what you were looking for, we are more than happy to accept returns within 14 days of delivery date, as long as the items are in their original condition, unused, and with tags still attached.
Due to health and safety concerns, we are unable to accept returns of blankets, toys, or individual poop bag rolls.
Please note:
- We do not issue refunds for products that are not returned or products returned after 14 days from the delivery date.
- Shipping charges are also non-refundable. Please note that we offer free shipping on orders over $100; if a product is being returned, this does not apply and a $14.99 shipping fee will be deducted.
- Any requests for refund/replacement of damaged, defective or incorrect product must be reported within 24 hours of receipt of the product and supported with a photo of the damaged or incorrect product as well as shipping box or refund/replacement will not be issued.
- All returns require an authorization number for processing. For the authorization number, please email: returns@nhvnaturalpetproducts.com
For a full refund (excluding shipping and restocking fees), please complete the following within 14 days of the date of purchase for apparel:
- Obtain your authorization number and note this number on your invoice and on the outside of the shipping box.
- Return the product within 14 days of the issuance of your Return Authorization number.
- Mail all sealed products with a copy of the invoice.
- Items on sale or promotion are considered final sale.
If you have any questions or concerns about any product purchased from us, we are always more than happy to assist you through our live chat or by email at: info@nhvnaturalpetproducts.com.
