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Description
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Care Instructions & Materials
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FAQ
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Shipping & Returns
Description
We'll send a surprise space-themed toy from multiple paw-sibilities
Each outer space toy will help your astro-cat unwind with a space-themed play session. Watch them jump and play for them as though they're in zero G!
Care Instructions & Materials
How to Use
Always monitor your kitty when they are playing.
Cleaning & Maintenance
Wipe with a damp cloth and dry thoroughly. Discard if damaged.
FAQ
Which variety of toy will I get?
The type of toy you will get is a surprise - it's part of the fun!
How do I clean my cat's toy?
Cleaning is easy. Simply wipe with a damp cloth to remove debris, and allow to dry thoroughly.
Is there catnip inside?
Yes! There is North American grown catnip in these toys, adding to the fun.
Shipping & Returns
All apparel and accessories sold in our Vancouver Boutique and on our website are curated with love. We carefully select brands that value natural materials, quality craftsmanship, and attention to detail. Because of that, we are confident that you will be satisfied with the quality of everything we carry.
However, if something is not exactly what you were looking for, we are more than happy to accept returns within 14 days of delivery date, as long as the items are in their original condition, unused, and with tags still attached.
Due to health and safety concerns, we are unable to accept returns of blankets, toys, or individual poop bag rolls.
Please note:
- We do not issue refunds for products that are not returned or products returned after 14 days from the delivery date.
- Shipping charges are also non-refundable. Please note that we offer free shipping on orders over $100; if a product is being returned, this does not apply and a $14.99 shipping fee will be deducted.
- Any requests for refund/replacement of damaged, defective or incorrect product must be reported within 24 hours of receipt of the product and supported with a photo of the damaged or incorrect product as well as shipping box or refund/replacement will not be issued.
- All returns require an authorization number for processing. For the authorization number, please email: returns@nhvnaturalpetproducts.com
For a full refund (excluding shipping and restocking fees), please complete the following within 14 days of the date of purchase for apparel:
- Obtain your authorization number and note this number on your invoice and on the outside of the shipping box.
- Return the product within 14 days of the issuance of your Return Authorization number.
- Mail all sealed products with a copy of the invoice.
- Items on sale or promotion are considered final sale.
If you have any questions or concerns about any product purchased from us, we are always more than happy to assist you through our live chat or by email at: info@nhvnaturalpetproducts.com.
