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Description
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Shipping & Returns
Description

A meaty reward that stands up to the challenge!
The BetterBone TOUGH Beef brings the same durability as the Classic, but with an added all-natural beef infusion. Designed for food-motivated "power chewers," this bone will keep your dog engaged for hours.
The unique trident shape is specifically designed to be easy for dogs to hold and manipulate, while the "Tough" density ensures it won't break down quickly under heavy jaw pressure. It’s the perfect non-toxic, delicious alternative to traditional nylon bones or messy rawhide.

More Flavor & Adventures, Less Waste!
No need to stress about chemical smells or messy carpets. Our BetterBone TOUGH Beef is made for real-life power chewing and provides a delicious, clean experience. Tougher than standard chews and tastier than plastic, it’s a dependable everyday essential for your pup.
Shipping & Returns
All apparel and accessories sold in our Vancouver Boutique and on our website are curated with love. We carefully select brands that value natural materials, quality craftsmanship, and attention to detail. Because of that, we are confident that you will be satisfied with the quality of everything we carry.
However, if something is not exactly what you were looking for, we are more than happy to accept returns within 14 days of delivery date, as long as the items are in their original condition, unused, and with tags still attached.
Due to health and safety concerns, we are unable to accept returns of blankets, toys, or individual poop bag rolls.
Please note:
- We do not issue refunds for products that are not returned or products returned after 14 days from the delivery date.
- Shipping charges are also non-refundable. Please note that we offer free shipping on orders over $100; if a product is being returned, this does not apply and a $14.99 shipping fee will be deducted.
- Any requests for refund/replacement of damaged, defective or incorrect product must be reported within 24 hours of receipt of the product and supported with a photo of the damaged or incorrect product as well as shipping box or refund/replacement will not be issued.
- All returns require an authorization number for processing. For the authorization number, please email: returns@nhvnaturalpetproducts.com
For a full refund (excluding shipping and restocking fees), please complete the following within 14 days of the date of purchase for apparel:
- Obtain your authorization number and note this number on your invoice and on the outside of the shipping box.
- Return the product within 14 days of the issuance of your Return Authorization number.
- Mail all sealed products with a copy of the invoice.
- Items on sale or promotion are considered final sale.
If you have any questions or concerns about any product purchased from us, we are always more than happy to assist you through our live chat or by email at: info@nhvnaturalpetproducts.com.
